1. Introduction
Welcome to BigXmarts.
BigXmarts is an online marketplace designed to connect customers with vendors and make buying and selling easier, faster and more convenient.
We respect your privacy and are committed to protecting the personal information entrusted to us by our customers, vendors, delivery partners and other users of our platform.
This Privacy Policy explains how BigXmarts collects, uses, stores, protects and shares personal information when you use our website, mobile application, marketplace, products and services.
By using BigXmarts, you acknowledge that you have read and understood this Privacy Policy.
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2. Who We Are
BigXmarts operates an online marketplace where vendors can list products and customers can browse, purchase and receive products through available delivery services.
For the purposes of applicable data-protection laws, BigXmarts may act as a data controller or data processor depending on the nature of the information and the service being provided.
Business Name: BigXmarts
Website: www.Bigxmarts.com
Email: bigxmarts.com@gmail.com
Phone: +233(0)553 135 849
Business Address: Ghana 
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3. Personal Information We Collect
Depending on how you use BigXmarts, we may collect different types of personal information.

3.1 Account Information
When you create an account, we may collect:
- Full name;
- Email address;
- Phone number;
- Username;
- Password or authentication information;
- Account preferences; and
- Other information required to create and manage your account.
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3.2 Customer Information
When you place an order, we may collect:
- Name;
- Phone number;
- Delivery address;
- Order details;
- Billing information;
- Delivery instructions;
- Order history;
- Payment status; and
- Communications relating to the order.
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3.3 Vendor Information
If you register as a vendor, we may collect:
- Full name;
- Business name;
- Phone number;
- Email address;
- Business address;
- Business registration information;
- Identification or verification information where legally required;
- Bank or mobile-money settlement information;
- Product information;
- Tax or business information where required;
- Vendor account information; and
- Communications with BigXmarts.
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3.4 Delivery Partner Information
If you register or work as a delivery partner, we may collect:
- Name;
- Phone number;
- Identification information where required;
- Vehicle information;
- Driver or rider information;
- Delivery records;
- Location information necessary for delivery;
- Payment or settlement information; and
- Account information.
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4. Payment Information
BigXmarts may support different payment methods, including mobile money, bank cards, bank transfers or other approved payment services.
Depending on the payment method, payments may be processed by third-party payment service providers.
BigXmarts may receive information such as:
- Payment status;
- Transaction reference;
- Amount paid;
- Payment method;
- Date and time of transaction; and
- Relevant transaction identifiers.
Where payment processing is handled by a third-party payment provider, BigXmarts may not receive or store the customer's full card number, PIN or other sensitive payment credentials.
BigXmarts will never ask you to provide your Mobile Money PIN, bank PIN, card PIN or OTP through ordinary customer support.
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5. Delivery and Location Information
When you place an order, BigXmarts may collect information necessary to facilitate delivery.
This may include:
- Delivery address;
- Landmark;
- Phone number;
- Delivery instructions;
- Approximate or precise location where necessary for delivery; and
- Delivery status.
Where location services are used, BigXmarts will use location information only to the extent reasonably necessary for the relevant service, subject to applicable law and your device permissions.
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6. Information Collected Automatically
When you use the BigXmarts website or application, certain technical information may be collected automatically.
This may include:
- IP address;
- Device type;
- Operating system;
- Browser type;
- Language preferences;
- Approximate location;
- Date and time of access;
- Pages viewed;
- Features used;
- Referring website;
- Device identifiers; and
- Technical logs.
This information may be used to maintain security, improve performance and understand how users interact with BigXmarts.
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7. Cookies and Similar Technologies
BigXmarts may use cookies and similar technologies to:
- Keep users logged in;
- Remember preferences;
- Maintain shopping carts;
- Improve website performance;
- Understand website usage;
- Detect fraudulent activity;
- Personalize certain experiences; and
- Measure advertising or marketing performance.
Where required by law, BigXmarts will obtain appropriate consent before using non-essential cookies or similar technologies.
Users may be able to control cookies through their browser or device settings.
Disabling certain cookies may affect the functionality of the BigXmarts platform.
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8. Information From Vendors
When you purchase a product from a vendor through BigXmarts, we may share information reasonably necessary for the vendor to fulfil the order.
This may include:
- Customer name;
- Delivery information;
- Phone number;
- Order details; and
- Relevant delivery instructions.
Vendors must handle customer information responsibly and may only use it for legitimate purposes connected with the transaction and their obligations under BigXmarts policies and applicable law.
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9. How We Use Personal Information
BigXmarts may use personal information to:
1. Create and manage accounts;
2. Process orders;
3. Facilitate payments;
4. Arrange deliveries;
5. Connect customers with vendors;
6. Provide customer support;
7. Process returns, exchanges and refunds;
8. Verify vendors and users;
9. Prevent fraud and abuse;
10. Protect the security of the platform;
11. Improve products and services;
12. Communicate with users;
13. Send service-related notifications;
14. Send marketing communications where permitted;
15. Conduct analytics and business planning;
16. Resolve complaints and disputes;
17. Comply with legal obligations; and
18. Enforce BigXmarts policies and agreements.
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10. Legal Basis for Processing
BigXmarts will process personal information in accordance with applicable data-protection laws.
Depending on the circumstances, processing may be based on:
- Your consent;
- The performance of a contract;
- Steps necessary before entering into a contract;
- Compliance with a legal obligation;
- Protection of legitimate interests;
- Prevention of fraud or security threats; or
- Another lawful basis recognized by applicable law.
Where consent is required, BigXmarts will seek consent in an appropriate manner.
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11. Marketing Communications
BigXmarts may send customers and vendors service-related communications, including:
- Order confirmations;
- Delivery updates;
- Payment notifications;
- Account alerts;
- Security notices;
- Return or refund updates; and
- Important service announcements.
Where legally permitted and with appropriate consent where required, BigXmarts may also send promotional communications about:
- Products;
- Vendors;
- Discounts;
- Promotions;
- Special offers;
- New services; and
- BigXmarts campaigns.
Users may opt out of marketing communications at any time by using the unsubscribe option provided or contacting BigXmarts.
Opting out of marketing does not prevent BigXmarts from sending important transactional or security-related communications.
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12. Sharing Personal Information
BigXmarts does not sell personal information to third parties for their independent marketing purposes.
We may share information where reasonably necessary with:
Vendors
To fulfil customer orders.
Delivery Partners
To complete deliveries.
Payment Providers
To process payments and refunds.
Technology and Service Providers
To provide hosting, communications, analytics, security, customer support and other business services.
Professional Advisers
Where reasonably necessary, BigXmarts may share information with lawyers, accountants, auditors or other professional advisers.
Government and Law-Enforcement Authorities
Where required or permitted by applicable law.
Business Transfers
If BigXmarts undergoes a merger, acquisition, restructuring, sale of assets or similar transaction, personal information may be transferred as part of that transaction subject to applicable legal requirements.
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13. Third-Party Service Providers
BigXmarts may use trusted third-party service providers to help operate the platform.
Examples may include:
- Website hosting providers;
- Cloud-storage providers;
- Payment processors;
- SMS providers;
- Email providers;
- Analytics providers;
- Security providers;
- Customer-support platforms; and
- Delivery technology providers.
Such providers should only receive information reasonably necessary to perform their services and should be subject to appropriate contractual or legal obligations.
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14. Data Security
BigXmarts takes reasonable technical and organizational measures to protect personal information against:
- Unauthorized access;
- Loss;
- Theft;
- Misuse;
- Unauthorized disclosure;
- Alteration; and
- Destruction.
Security measures may include:
- Access controls;
- Password protection;
- Encryption where appropriate;
- Secure payment processing;
- System monitoring;
- Staff access restrictions; and
- Security procedures.
However, no internet-based system can be guaranteed to be completely secure.
Users are also responsible for protecting their account credentials.
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15. Account Security
You should:
- Keep your password confidential;
- Avoid sharing your account;
- Use a strong password;
- Log out from shared devices;
- Avoid suspicious links;
- Keep your device secure; and
- Report suspected unauthorized access immediately.
BigXmarts will not be responsible for unauthorized access resulting from a user's failure to protect their credentials, except where responsibility otherwise arises under applicable law.
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16. Data Retention
BigXmarts will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing services;
- Maintaining business records;
- Processing transactions;
- Resolving disputes;
- Preventing fraud;
- Meeting legal obligations;
- Enforcing agreements; and
- Protecting legitimate business interests.
When personal information is no longer required, BigXmarts will take reasonable steps to securely delete, anonymise or otherwise dispose of it in accordance with applicable law.
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17. Your Privacy Rights
Subject to applicable Ghanaian law, you may have rights relating to your personal information, including the right to:
- Request access to personal information held about you;
- Request correction of inaccurate information;
- Request deletion where legally applicable;
- Object to certain processing;
- Withdraw consent where processing is based on consent;
- Request information about how your data is used;
- Request restriction of certain processing where applicable; and
- Lodge a complaint with the appropriate data-protection authority.
Some rights may be subject to legal limitations or exceptions.
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18. How to Exercise Your Rights
To make a privacy-related request, contact:
Privacy Team – BigXmarts
Email: bigxmarts.com@gmail.com
Phone: +233(0) 553 135 849
Address: Ghana 

BigXmarts may request reasonable information to verify your identity before processing a request.
This is intended to prevent unauthorized persons from accessing or changing your personal information.
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19. Children's Privacy
BigXmarts services are intended for users who are legally able to enter into transactions under applicable law.
BigXmarts does not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required without obtaining the appropriate consent.
If you believe that a child has provided personal information to BigXmarts improperly, please contact us so that we can investigate and take appropriate action.
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20. Sensitive Personal Information
Certain types of personal information may receive additional protection under applicable law.
BigXmarts will only collect or process sensitive personal information where there is an appropriate lawful basis and where reasonably necessary for the relevant purpose.
Users should not provide sensitive personal information through ordinary customer-support channels unless specifically requested through an authorized and secure process.
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21. Health, Pharmacy and Related Purchases
BigXmarts may offer categories that include pharmacy, health, beauty or personal-care products.
Information relating to certain purchases may potentially reveal sensitive information about an individual.
BigXmarts will take reasonable steps to protect such information and will process it in accordance with applicable data-protection requirements.
Where possible, access to such information will be limited to persons who reasonably require it to fulfil the relevant service.
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22. Vendor Privacy Responsibilities
Vendors who receive customer information through BigXmarts must:
- Use customer information only for legitimate purposes;
- Protect customer information from unauthorized access;
- Not sell customer information;
- Not use customer information for unrelated marketing without a lawful basis;
- Not share customer information unnecessarily;
- Not retain customer information longer than necessary;
- Follow BigXmarts policies; and
- Comply with applicable data-protection laws.
A vendor must not use information obtained through BigXmarts to create an independent customer database for unrelated purposes where doing so would violate applicable law or BigXmarts policies.
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23. Delivery Partner Privacy Responsibilities
Delivery partners may receive customer information such as names, telephone numbers and delivery addresses.
Delivery partners must use such information only for legitimate delivery purposes.
Delivery partners must not:
- Use customer information for personal purposes;
- Contact customers for unrelated reasons;
- Sell customer information;
- Share customer information with unauthorized persons; or
- Retain customer information unnecessarily.
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24. International Data Transfers
Some BigXmarts service providers may store or process information outside Ghana.
Where personal information is transferred outside Ghana, BigXmarts will take reasonable steps to ensure that the transfer and processing comply with applicable data-protection requirements.
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25. Data Breaches
If BigXmarts becomes aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain and address the breach.
Where required, BigXmarts may notify affected individuals and/or the relevant regulatory authority.
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26. Third-Party Websites and Links
The BigXmarts platform may contain links to third-party websites, applications or services.
BigXmarts is not responsible for the privacy practices of third-party websites that it does not control.
Users should review the privacy policies of third-party services before providing personal information.
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27. Social Media
BigXmarts may operate social-media pages or profiles.
Information submitted through social-media platforms may be processed by both BigXmarts and the relevant social-media provider.
Users should review the privacy policies of those platforms before interacting with BigXmarts through social media.
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28. Changes to This Privacy Policy
BigXmarts may update this Privacy Policy from time to time.
Updates may be made because of:
- Changes in applicable laws;
- Changes to BigXmarts services;
- New technologies;
- Changes to data-processing practices; or
- Improvements to privacy and security practices.
The updated Privacy Policy will be published on the BigXmarts platform.
Where required by law, BigXmarts will provide appropriate notice of significant changes.
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29. Complaints
If you believe that BigXmarts has mishandled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.
Privacy Complaints:
Email: bigxmarts.com@gmail.com
Phone: 0553135849

You may also have the right to lodge a complaint with the relevant data-protection authority in Ghana.
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30. Applicable Law
This Privacy Policy shall be interpreted and applied in accordance with the applicable laws of the Republic of Ghana, including applicable data-protection legislation.
Where any provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.
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31. Contact Us
For questions, requests or complaints relating to this Privacy Policy, contact:
BIGXMARTS
Website: www.bigxmarts.com
Privacy Email: bigxmarts.com@gmail.com
Customer Support Email: bigxmarts.com@gmail.com
Phone/WhatsApp: 0553135849

32. Final Statement
BigXmarts values the trust of its customers, vendors and partners.
We are committed to handling personal information responsibly, transparently and securely while providing a convenient and reliable online marketplace.
BigXmarts — Think Globally. Shop Locally.
© BigXmarts. All Rights Reserved.